Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: January 2025

Introduction

ProMentor, a division of 7 Global LLC ("we," "us," "our"), is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our tennis coaching consultation services.

Information We Collect

Personal Information You Provide

  • Contact information (name, email address, phone number)
  • Tennis background and experience details
  • Tournament history and rankings
  • Goals and coaching objectives
  • Payment and billing information
  • Video submissions for analysis
  • Communication preferences

Information Collected Automatically

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on our website
  • Referral sources
  • Cookies and similar tracking technologies

Information from Third Parties

  • Tennis ranking databases and tournament results
  • Social media platforms (if you connect your accounts)
  • Payment processors for transaction verification

How We Use Your Information

Service Delivery:

  • Provide personalized tennis coaching consultation
  • Analyze performance data and create strategic recommendations
  • Facilitate video analysis and feedback sessions
  • Develop customized tournament schedules and development plans

Communication:

  • Send service updates and strategic insights
  • Respond to your inquiries and provide customer support
  • Notify you about account changes or important announcements

Business Operations:

  • Process payments and manage subscriptions
  • Improve our services and website functionality
  • Conduct internal research and analytics
  • Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These include:

  • Essential Cookies: Required for basic website functionality
  • Analytics Cookies: Help us understand how you use our website
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Used to deliver relevant content and advertisements

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: Trusted third parties who assist in operating our website and providing services (payment processors, email services, analytics providers)
  • Legal Requirements: When required by law, court order, or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share your information

All service providers are bound by confidentiality agreements and are only permitted to use your information for the specific purposes we authorize.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

  • SSL encryption for data transmission
  • Secure servers and databases with restricted access
  • Regular security audits and updates
  • Employee training on data protection practices
  • Multi-factor authentication for admin access

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service provider
  • Restriction: Request limitation of how we process your information
  • Objection: Object to certain types of processing
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframes required by applicable law.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Children's Privacy

Our services are designed for tennis players of all ages, including minors. When providing services to individuals under 18, we require parental consent and take additional measures to protect their privacy. Parents have the right to review, modify, or delete their child's personal information.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and, if required, by sending you a direct notification. Your continued use of our services after such updates constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: privacy@promentor.com

Privacy Officer: dpo@promentor.com

Company: ProMentor, a division of 7 Global LLC

We will respond to your inquiry within 30 days of receipt.